ISO/IEC 20000 – Service Management Training

Preparation of service management policy, Service management planning, Establishment of service level management structure, Establishment of service continuity and availability structure, Establishment of IT financial management structure, Establishment of capacity management structure, Establishment of information security management structure, Establishment of supplier management structure, Establishment of incident management structure, Establishment of problem management structure, Establishment of configuration management structure, Establishment of change management structure, Establishment of release management structure, Internal audit,Management review, preparation for certification is explained.